Gaya APA

Fandy, T. (2008). Service Management, Mewujudkan Layanan Prima (Ed. 1). Yogyakarta: CV. Andi Offset.

Gaya MLA

Fandy, Tjipto. "Service Management, Mewujudkan Layanan Prima". Ed. 1 Yogyakarta: CV. Andi Offset, 2008. Text.